Shipping policy

1. Order Processing Time

1.1. Order Confirmation: Upon placing your order, an order confirmation email detailing your purchase will be sent to you.
1.2. Processing Time: Typically, orders are processed within 3-7 business days (excluding weekends and holidays), contingent upon the order's size. Please note that processing times are distinct from the chosen shipping timeframe. Custom or made-to-order items may necessitate extended processing durations, clearly communicated on the product page below the description.

1. Shipping Methods and Delivery
   2.1. Shipping Carriers: We collaborate with reputable shipping carriers like USPS and UPS to ensure punctual and dependable delivery of your orders.
   2.2. Shipping Options: During checkout, you can opt for various shipping options such as standard, expedited, or express shipping, based on your location. Additionally, a pick-up option is available.
   2.3. Estimated Delivery Times: Delivery durations are contingent upon your location, selected shipping method, and product availability. Estimated delivery times will be presented during checkout. Please note that processing times and turnaround times are separate from shipping durations.
   2.4. Tracking: Upon shipment of your order, a shipping confirmation email inclusive of tracking information will be dispatched. You can utilize this information to monitor the delivery status.
   2.5. International Shipping: On Deck Apparel and Custom Impression, LLC may extend international shipping services to specific destinations. Kindly note that international shipments may incur additional charges such as customs duties and taxes, the responsibility of the recipient.
2. Shipping Costs & Delays
   3.1. Shipping Charges: Shipping expenses are computed based on factors including shipping method, destination, order weight, and size. You will be apprised of the shipping cost before finalizing your purchase during checkout.
   3.2. Free Shipping: Periodically, On Deck Apparel and Custom Impression, LLC may offer promotions like free shipping.
   3.3. Shipping Delays: While we endeavor to meet estimated delivery times, we cannot guarantee specific delivery dates. Unforeseen shipping delays may arise due to external factors like weather conditions, carrier issues, or periods of high demand.
   3.4. Shipping Communication: In the event of substantial shipping delays, On Deck Apparel and Custom Impressions,LLC will strive to communicate updates promptly to affected customers.
3. Address Accuracy
   4.1. Address Information: Providing precise and complete shipping details during checkout is imperative. On Deck Apparel and Custom Impression, LLC cannot be held liable for orders dispatched to inaccurate or incomplete addresses furnished by customers.                                                   

4.2. **Address Changes:**

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

5. Returns and Refunds:For details regarding returns and refunds, kindly refer to our Return Policy.

6. Contact Us: Should you have any queries, concerns, or require assistance with your order or shipment, please don't hesitate to contact our customer support team using the details provided below:

We value your patronage and endeavor to offer you an exceptional shopping experience. Thank you for choosing On Deck Apparel and Custom Impression, LLC for all your custom needs. By completing a purchase through On Deck Apparel and Custom Impression, LLC, you acknowledge that you have thoroughly read and understood our policies.